CXA News and Information
Gary Slade, Regional President & CEO at TP Looks at What is keeping CEOs awake at night?
July 7, 2025
As we venture into Q3, I have been thinking about some of the most important…
NEWS
The Future of Retail CX: Key Takeaways from HGS and Today’s CX Retail Leaders
July 4, 2025
In a recent roundtable hosted by the Customer Xperience Alliance (CXA) in partnership with HGS, retail leaders came together to explore The Future of Retail CX. With HGS, an established…
NEWS
Hidden in Plain Sight: Africa’s Service-Delivery Powerhouse featuring its largest BPS provider, TP
June 18, 2025
The CMS Wire recently published an article in conjunction with the largest BPO provider in Africa, TP. When choosing a BPS hub, don’t overlook Africa. Its highly educated talent pool…
NEWS
How Technology is Helping BPO’s Deliver Tangible Outcomes and Stay Ahead of Change by Chris Brown at IP Integration
June 12, 2025
IP Integration (IPI), recently hosted a roundtable in collaboration with the Customer Xperience Alliance (CXA), bringing together a number of senior leaders from the BPO sector to discuss the rapidly…
CXA Events
CXA Event
Igniting Efficiency and Customer Love with Xceed and CXA
November 23, 2024
Igniting Efficiency and Customer Love! What an incredible evening of insightful discussions and networking! On…
CXA Event
BPO Peer Group – 18th February
February 18, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Event
Beyond Metrics: Unlocking the True Business Impact of Customer Experience – 23rd April
April 23, 2025
“Beyond Metrics: Unlocking the True Business Impact of Customer Experience” Event Date: Wednesday, 23rd April 2025 (Dinner 6 pm to 8.30 pm) Location: The event will be held at The…
CXA Event
BPO Peer Group – 21st May
May 21, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Event
Cut through the hype – Discover the real state of Customer Experience in UK Retail
June 19, 2025
If you are an end user, we look forward to welcoming you to an evening of insight, networking, and fine dining as we unveil the latest findings from ContactBabel, the…
CXA Event
BPO Peer Group – 24th September
September 24, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Event
BPO Peer Group – 10th December
December 10, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Partner Event
CXA Annual Conference 2026
June 11, 2026
Venue Hallam Conference Centre, 44 Hallam St, London W1W 6JJ Delivering Great CX: Reality, Innovation & the Road Ahead Customer expectations are evolving. Are you? Join us at the CXA…
Meet the team
As Partnership Director, Isobel is the driving force behind building and nurturing strategic relationships for the CX Alliance. She excels at identifying synergistic opportunities, fostering collaboration, and connecting partners with the resources and networks they need to thrive, ultimately expanding the reach and impact of the CX Alliance.
Partner Director – [email protected]
As Editorial and Communications Director, Tina masterfully shapes the voice and narrative of the CX Alliance, crafting compelling content and communications that highlight industry insights, amplify member voices, and connect the CX community through news, interviews and content.
Editorial and Communications Director – [email protected]
As Marketing Director at CXA , Catrin Crosby is the marketing expert at CXA that facilitates connections between all members of the alliance to help all sectors create positive strides in CX.
Marketing Director – [email protected]
Karen is fueled by a passion for recognising and celebrating the exceptional individuals in customer experience who are making a real difference with their innovative and customer-centric approaches.
Managing Director – [email protected]
About Us
At Customer Xperience Alliance (CXA), we’re a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners.
Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing – all to support growth and success across the industry.
