Introducing Customer Xperience Alliance
CXA News and Information
NEWS
Forward Emphasis Announces Significant Growth in its insurance services
January 15, 2025
Forward Emphasis Announces Significant Growth in its insurance services and further Investment in its RegTech Solutions as it unveils Bold New Brand and Vision Ireland and UK based Forward Emphasis,…
NEWS
How CXA can Support an Account-Based Marketing (ABM) approach to CX
January 8, 2025
As an industry body our priority is championing great CX. It has thankfully become a critical factor for many industries as they see how delivering great CX directly impacts on…
NEWS
UK Customer Experience Trends for 2025 by Martin Newman
January 8, 2025
As the landscape of customer experience (CX) evolves, 2025 will see UK businesses in retail, hospitality, and travel sectors redefining engagement through technology and human-centric design. The integration of artificial…
NEWS
CXA Round up of Predictions 2025: Where Fortune Favours the Brave
January 8, 2025
Customer experience (CX) isn’t just a buzzword—it’s the gamechanger for competitive advantage. In 2025, it seems CX will look drastically different, driven by technology, changing customer expectations, and new business…
CXA Events
CXA Event
Igniting Efficiency and Customer Love with Xceed and CXA
November 23, 2024
Igniting Efficiency and Customer Love! What an incredible evening of insightful discussions and networking! On Wednesday 27th November we gathered with industry leaders to explore strategies for boosting efficiency and…
CXA Event
Voice of the customer: 27th March
March 27, 2025
Voice of the customer – Hearing the Voice of the Customer: Unlocking Insights and Driving Business Growth Event Date: Thursday, 27th March 2025 (9:30am – 12:30pm) Location: The event will…
CXA Event
AI in the Contact Centre: Friend or Foe? 30th April
April 30, 2025
On 30th April, Teleperformance will host an insightful roundtable discussion titled “AI in the Contact Centre: Friend or Foe?” This event will bring together industry leaders, customer experience professionals, and…
CXA Partner Event
The CXA Conference: 10th June
June 10, 2025
The AI Conference: Empowering Customer Experience with AI for a Smarter Tomorrow – CXA Conference 12th June The CXA AI Conference will highlight the significant potential of artificial intelligence in…
Meet the team
Passionate about focusing the spotlight on people in Retail and CX who do amazing work
Success Director – [email protected]
About Us
At Customer Xperience Alliance (CXA), we’re a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners.
Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing – all to support growth and success across the industry.
