CXA News and Information
Exciting Announcement about CXA by New Chair Martin Newman
April 8, 2025
Shining a Light on Customer Experience — Why I’m Excited About the CXA and Its…
NEWS
HGS Unveils Digital-First CX Hub in Cape Town, Redefining Customer Experience
April 2, 2025
Some news from Cape Town, South Africa, HGS (listed on BSE & NSE), a leading provider of solutions in digital experience, applied AI business process management (BPM), and digital media…
NEWS
The CXA appoints Martin Newman as Chair to Lead Industry Transformation
April 1, 2025
The Customer Xperience Alliance (CXA) is thrilled to announce the appointment of Martin Newman, globally recognised consumer champion and CX authority, as Chair of the organisation for the next two…
CXA Events
CXA Event
Igniting Efficiency and Customer Love with Xceed and CXA
November 23, 2024
Igniting Efficiency and Customer Love! What an incredible evening of insightful discussions and networking! On…
CXA Event
Beyond Metrics: Unlocking the True Business Impact of Customer Experience – 23rd April
April 23, 2025
“Beyond Metrics: Unlocking the True Business Impact of Customer Experience” Event Date: Wednesday, 23rd April 2025 (Dinner 6 pm to 8.30 pm) Location: The event will be held at The…
CXA Partner Event
CXA Annual Conference 2025
June 10, 2025
Venue Congress Centre, 28 Great Russell St, London, WC1B 3LS Delivering Great CX Stay ahead of emerging trends, learn how to leverage AI-driven insights, and explore crafting seamless customer-first experiences…
Meet the team
As Partnership Director, Isobel is the driving force behind building and nurturing strategic relationships for the CX Alliance. She excels at identifying synergistic opportunities, fostering collaboration, and connecting partners with the resources and networks they need to thrive, ultimately expanding the reach and impact of the CX Alliance.
Partner Director – [email protected]
As Editorial and Communications Director, Tina masterfully shapes the voice and narrative of the CX Alliance, crafting compelling content and communications that highlight industry insights, amplify member voices, and connect the CX community through news, interviews and content.
Editorial and Communications Director – [email protected]
As Marketing Director at CXA , Catrin Crosby is the marketing expert at CXA that facilitates connections between all members of the alliance to help all sectors create positive strides in CX.
Marketing Director – [email protected]
Karen is fueled by a passion for recognising and celebrating the exceptional individuals in customer experience who are making a real difference with their innovative and customer-centric approaches.
Managing Director – [email protected]
About Us
At Customer Xperience Alliance (CXA), we’re a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners.
Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing – all to support growth and success across the industry.
