CXA News and Information

Key Trends and Strategic Shifts in Measuring Retail Customer Experience by Lisa Garthside, Principal Experience Consultant at Medallia

Key Trends and Strategic Shifts in Measuring Retail Customer Experience by Lisa Garthside, Principal Experience Consultant at Medallia

May 15, 2025
Medallia were delighted to host a roundtable discussion over dinner in conjunction with The Customer…
NEWS

Redial BPO Commits to the UK & European BPO Market with Key Senior Leadership Appointment

May 12, 2025
Redial BPO, a rapidly growing business process outsourcing (BPO) provider, has reinforced its commitment to the UK and European markets with the strategic appointment of Justin Aldrich to its senior…
NEWS

CXA is delighted to welcome partner, IP Integration

April 29, 2025
CXA is delighted to welcome it’s latest partner, IP Integration who are the Digital Transformation experts that help brands to deliver exceptional customer and employee experiences with intelligent and innovative…
NEWS

Exciting Announcement about CXA by New Chair Martin Newman

April 8, 2025
Shining a Light on Customer Experience — Why I’m Excited About the CXA and Its Future Over the last few months, I’ve had the privilege of working closely with the…

CXA Events

Igniting Efficiency and Customer Love with Xceed and CXA
CXA Event

Igniting Efficiency and Customer Love with Xceed and CXA

November 23, 2024
Igniting Efficiency and Customer Love! What an incredible evening of insightful discussions and networking! On…
BPO Peer Group - 18th February
CXA Event

BPO Peer Group – 18th February

February 18, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
Beyond Metrics: Unlocking the True Business Impact of Customer Experience - 23rd April
CXA Event

Beyond Metrics: Unlocking the True Business Impact of Customer Experience – 23rd April

April 23, 2025
“Beyond Metrics: Unlocking the True Business Impact of Customer Experience” Event Date: Wednesday, 23rd April 2025 (Dinner 6 pm to 8.30 pm) Location: The event will be held at The…
BPO Peer Group - 21st May
CXA Event

BPO Peer Group – 21st May

May 21, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Annual Conference 2025
CXA Partner Event

CXA Annual Conference 2025

June 10, 2025
Venue Congress Centre, 28 Great Russell St, London, WC1B 3LS Delivering Great CX: Reality, Innovation & the Road Ahead Customer expectations are evolving. Are you? Join us at the CXA…
Cut through the hype - Discover the real state of Customer Experience in UK Retail
CXA Event

Cut through the hype – Discover the real state of Customer Experience in UK Retail

June 19, 2025
Join us for an evening of insight, networking, and fine dining as we unveil the latest findings from ContactBabel, the UK’s leading research and analysis firm for the contact centre…
BPO Peer Group - 24th September
CXA Event

BPO Peer Group – 24th September

September 24, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
BPO Peer Group - 10th December
CXA Event

BPO Peer Group – 10th December

December 10, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…

Meet the team

Isobel Rogers
As Partnership Director, Isobel is the driving force behind building and nurturing strategic relationships for the CX Alliance. She excels at identifying synergistic opportunities, fostering collaboration, and connecting partners with the resources and networks they need to thrive, ultimately expanding the reach and impact of the CX Alliance.
Partner Director – [email protected]
Tina Stanley
As Editorial and Communications Director, Tina masterfully shapes the voice and narrative of the CX Alliance, crafting compelling content and communications that highlight industry insights, amplify member voices, and connect the CX community through news, interviews and content.
Editorial and Communications Director – [email protected]
Catrin Crosby
As Marketing Director at CXA , Catrin Crosby is the marketing expert at CXA that facilitates connections between all members of the alliance to help all sectors create positive strides in CX.
Marketing Director – [email protected]
Karen Howard
Karen is fueled by a passion for recognising and celebrating the exceptional individuals in customer experience who are making a real difference with their innovative and customer-centric approaches.
Managing Director – [email protected]
Neil Russell-Smith
Event Director
Event Director – [email protected]

About Us

At Customer Xperience Alliance (CXA), we’re a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners.

Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing – all to support growth and success across the industry.