White papers

 The Everest Group white paper in conjunction with Capita is now available.   Delivering differentiated CX in today's competitive world requires a comprehensive approach that combines cutting-edge technologies with human-centric design and work force capabilities. The Everest Group in conjunction...

Interested to know what the biggest CX challenges are, so far, in 2025? TP’s research from interviews with CX and contact centre leaders, explore the key challenges today’s leaders are seeing so far this year. It is across sector and...

The CX Alliance Collective is the UK’s only curated development experience for rising stars in customer experience. Over 12 months, 40 selected CX practitioners will gain direct access to CX Allaince’s community, expertise, and exclusive events all designed to accelerate...

CXA recently hosted a round table event with EXL, leaders in data-driven analytics and AI, and we are delighted to bring you a round up of the top data challenges and findings from discussions with many of today’s top brands...