Commentary

We’re proud to announce that TP has renewed its partnership with the Customer Xperience Alliance for another year, reaffirming its commitment to advancing the CX profession and supporting our growing community of customer experience leaders. As a long-standing partner, TP...

As we move deeper into 2026, the car-sharing landscape continues to evolve rapidly, driven by shifting consumer preferences, corporate demand, and persistent operational challenges. Several key trends are reshaping the industry this year. 1. Rise of Asset-Lite Models Traditional car-sharing...

  If 2024 and 2025 were about discovering generative AI, 2026 is about proving it works. Across analyst reports, vendor outlooks, and LinkedIn posts, the consensus is clear: AI is no longer a differentiator, execution is Customer tolerance for friction...

Busting the Myths of AI in CX  A Guide for AI Leadership in Customer Experience  For leaders of independent and Founder-led SME’s, the pressure to adopt AI is real, but so is the worry about disrupting the culture and personal...

Designing Human-Centred Strategies in the Age of AI As AI continues to accelerate transformation across industries, the need for human-centred leadership has never been more important. That was the central theme of an exclusive CEO Dinner hosted by TP, at...

From clothes, to food, to electronics – retailers are responsible for selling a plethora of goods. However, despite the array of possibilities, retail is perceptively shrinking; the number of participating organisations is growing rapidly and the room for manoeuvre is...

As we venture into Q3, I have been thinking about some of the most important problems that are keeping CEOs awake at night right now (myself included). Meeting Rising Customer Expectations Customers want more, and there is nothing wrong with...

In a recent roundtable hosted by the Customer Xperience Alliance (CXA) in partnership with HGS, retail leaders came together to explore The Future of Retail CX.  With HGS, an established global business process management company employing 20,000 staff across 34...

The CMS Wire recently published an article in conjunction with the largest BPO provider in Africa, TP. When choosing a BPS hub, don’t overlook Africa. Its highly educated talent pool and infrastructure make Africa a place to deliver superior customer...

Medallia were delighted to host a roundtable discussion over dinner in conjunction with The Customer Experience Alliance (CXA). The discussion focused around unlocking the true business impact of CX. We were joined by a number of people from leading retail...