Interviews

The Retail Bulletin and the CX Alliance recently had the pleasure of interviewing Corinne Ripoche, the Chief Executive Officer at Capita Experience, a division of Capita Plc that focuses on enhancing customer experiences and operational efficiency for leading brands across...

Can you tell us more about the new and innovative ways to engage customers to create a better customer experience? When we talk about customer experience today, it’s not just about delivering information; it’s about creating a connection and developing...

We are thrilled to feature an interview our sister organisation (TRB) published: Jo Homer, Head of CX & Product at Signet Jewelers, in our latest day in the life interview. With an impressive career in leadership roles within renowned brands...