News

Rachel Percival has joined Hiyacar as Chief Customer Officer, strengthening the leadership team as the business enters a significant growth phase. A highly respected CX leader, Rachel has a wealth of experience in delivering multichannel and omnichannel customer strategies.  She...

Busting the Myths of AI in CX  A Guide for AI Leadership in Customer Experience  For leaders of independent and Founder-led SME’s, the pressure to adopt AI is real, but so is the worry about disrupting the culture and personal...

HGS UK (Hinduja Global Solutions) has announced a strategic partnership with NiCE, a global leader in AI-powered customer experience (CX) solutions, as part of its continued investment in delivering smarter, data-driven and human-centric CX for clients across the UK and...

This collaboration is set to turn the tide on customer experience in the water industry. Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom’s top-performing water providers, to...

As Boomerang BPO celebrates 20 years since its founding in Cape Town in 2005, it stands as a testament to resilience, vision, and the power of putting people first in the business process outsourcing (BPO) industry. With no external investors...

The Retail Bulletin and the CX Alliance recently had the pleasure of interviewing Corinne Ripoche, the Chief Executive Officer at Capita Experience, a division of Capita Plc that focuses on enhancing customer experiences and operational efficiency for leading brands across...

TP the UK’s leading customer experience and digital business services provider, is pleased to announce that it has been awarded a place on the Crown Commercial Services RM6295 framework for Lot 1 – Citizen Experience and Lot 2 – Business...