Become a Member
The CX Alliance (CXA), launched in partnership with The Retail Bulletin (TRB), is poised to lead the customer experience (CX) industry into a transformative era. This collaboration leverages TRB’s 20-year legacy and wealth of insights and research, providing invaluable resources for CX professionals. TRB’s unique capability to deliver face-to-face events and build partnerships across retail, travel, and hospitality broadens the CX industry’s scope.
At our core, we believe in the power of sharing—whether it’s innovative ideas, knowledge, or best practices that drive success. By connecting individuals and facilitating meaningful conversations, we create an environment where relationships flourish, and growth and development become a natural outcome. We love a good challenge, pushing each other to achieve more while influencing positive outcomes. Together, we’re on a mission to drive the advancement of customer experience, making sure that what works well is shared and celebrated.
Why Join the CX Alliance?
✔️ Unrivalled Insights
Gain access to TRB’s trusted research and intelligence, built over two decades of working with the UK’s leading CX, retail, and service brands.
✔️ Real-World Connections
Be part of a collaborative network that values face-to-face interaction, authentic partnerships, and shared progress across industries.
✔️ Peer-Led Growth
Connect with CX professionals from BPO, tech, retail, travel, and hospitality, all sharing challenges, case studies, and learnings that drive measurable improvement.
✔️ Future-Focused Collaboration
Stay ahead of evolving customer needs and technology trends by joining conversations that shape the future of CX.
As BPO, CX, and tech companies look to align their strategies with evolving customer needs and technological advancements, the sharing of challenges, case studies, and insights becomes paramount. CXA stands ready to support its members through this transformation, empowering them to drive customer loyalty and achieve sustained business success.
Register your interest by emailing Catrin – [email protected] and receive more information and become part of our community.
