BPO News

As Boomerang BPO celebrates 20 years since its founding in Cape Town in 2005, it stands as a testament to resilience, vision, and the power of putting people first in the business process outsourcing (BPO) industry. With no external investors...

TP the UK’s leading customer experience and digital business services provider, is pleased to announce that it has been awarded a place on the Crown Commercial Services RM6295 framework for Lot 1 – Citizen Experience and Lot 2 – Business...

Designing Human-Centred Strategies in the Age of AI As AI continues to accelerate transformation across industries, the need for human-centred leadership has never been more important. That was the central theme of an exclusive CEO Dinner hosted by TP, at...

From clothes, to food, to electronics – retailers are responsible for selling a plethora of goods. However, despite the array of possibilities, retail is perceptively shrinking; the number of participating organisations is growing rapidly and the room for manoeuvre is...

As we venture into Q3, I have been thinking about some of the most important problems that are keeping CEOs awake at night right now (myself included). Meeting Rising Customer Expectations Customers want more, and there is nothing wrong with...

In a recent roundtable hosted by the Customer Xperience Alliance (CXA) in partnership with HGS, retail leaders came together to explore The Future of Retail CX.  With HGS, an established global business process management company employing 20,000 staff across 34...

The CMS Wire recently published an article in conjunction with the largest BPO provider in Africa, TP. When choosing a BPS hub, don’t overlook Africa. Its highly educated talent pool and infrastructure make Africa a place to deliver superior customer...

IP Integration (IPI), recently hosted a roundtable in collaboration with the Customer Xperience Alliance (CXA), bringing together a number of senior leaders from the BPO sector to discuss the rapidly evolving expectations of clients and customers. The focus: how technology...

Redial BPO, a rapidly growing business process outsourcing (BPO) provider, has reinforced its commitment to the UK and European markets with the strategic appointment of Justin Aldrich to its senior leadership team. A seasoned industry veteran, Aldrich will lead Redial...