Workshop: Building Best In Class Customer Experience
Wed, March 4th 2026
Register for this eventThis workshop is for CX professionals looking to expand their knowledge of CX strategies to prove ROI internally across your organisation. It also provides a unique opportunity to discuss challenges with a peer group from cross sector organisations and a team of CX experts.
Join an exclusive group of just 40 CX professionals at the CX Alliance Workshop on 4th March 2026 at the Hallam Conference Centre in Central London. Gain game-changing advice from our Chair and public figure, Martin Newman and our Advisory Board, connect with peers, and walk away ready to drive real impact throughout your organisation, by bringing customer experience to its heart.
Load the full brochure here including testimonials from previous delegates.
Lunch is included along with exclusive access to The Retail Bulletin Customer Centric Conference 2026 which is running alongside our workshop. Cost is £495 plus VAT*
*Should you have colleagues who would also like to attend please let us know as we can organise a discounted rate for you.
Key deliverables
Our CX experts will provide you with practical frameworks to separate the “must-do” from the “nice-to-have” along with building ROI models that show CX as a growth driver and understanding your challenges to show you how to identify quick wins in your organisation.
- Learn from the Best: Access practical insights and real-world case studies from industry leaders driving exceptional customer experiences.
- Peer-to-Peer Learning: Gain unique knowledge from your peers through collaborative discussions and shared challenges giving you an opportunity to build relationships.
- Exclusive Materials: Receive a “5 x 8” playbook – five key CX themes each unpacked into eight actionable steps, as your guide to lasting impact and the latest brand new book from Martin Newman ‘ROI Reimagined’.
- Promoting you and your organisation across our networks: We take very seriously people registering for our event and their commitment to improving CX in their organisation – we therefore promote both the person and brand on our web-site and social networks to wave the flag for those committed to change (approx 50,000 total followers).
