CX Alliance Workshop Preparing for 2027 Challenges
Wed, October 14th 2026
Register for this eventDate: October 15th 2026
Location: Hallam Conference Center
Audience: An exclusive group of 40 senior CX professionals
Join a select group of CX leaders for a high-impact workshop designed to equip you for the realities of 2027. This is your opportunity to gain practical insights from our Advisory Board, connect with peers facing similar challenges, and leave with strategies that deliver measurable results.
Why Attend?
The CX Alliance Workshop is more than an event — it’s an investment in the next generation of CX leadership. We’ll help you anticipate what’s coming in 2027 and give you the tools to respond with confidence.
Led by Martin Newman and senior members of our Advisory Group, the day will be split into B2C and B2B tracks, ensuring every session is relevant to your business model. Your CX champions will meet peers from similar brands and share solutions to common challenges.
What We’ll Help You Do
- Prioritise: Identify the initiatives that matter most for 2027 and cut through the noise.
- Prove: Build ROI models that demonstrate CX as a growth engine, not a cost centre.
- Align: Unite stakeholders across silos to deliver seamless customer journeys.
- Act: Move from strategy to execution with frameworks that accelerate delivery.
- Optimise: Spot quick wins and long-term opportunities to stay ahead of rising expectations.
Value You’ll Take Away
- Learn from the Best: Practical insights and case studies from CX leaders shaping the future.
- Actionable Tools: Frameworks and strategies ready to apply immediately.
- Peer Learning: Exchange ideas with CX professionals tackling similar challenges.
- Deep Dive Sessions: No theory — just practical application for real-world impact.
- Exclusive Materials: The updated “5 x 8” Playbook – five key CX themes, eight actions per theme.
- Knowledge Transfer: Content designed to cascade insights across your team.
2027 Challenges We’ll Address
- Rising customer expectations and how to meet them without overengineering.
- Proving ROI in an environment of tighter budgets.
- Aligning teams and creating a shared CX language across the organisation.
- Turning data overload into actionable insight.
- Balancing cost efficiency with exceptional experiences.
- Moving from insight to execution quickly and effectively.
What Your Team Will Gain
- CXA “5 x 8” Playbook: Updated for 2027 priorities.
- Practical Frameworks: Templates and tools for immediate use.
- Peer Insights: Fresh ideas from cross-industry leaders.
- Post-Session Pack: Slides, exercises, and discussion points for internal sharing.
- Connections: Build a network of CX professionals for ongoing collaboration.
- CXA Hub Access: Continue the conversation with your cohort.
- Signed Copy: Martin Newman’s latest book.
- CXA Workshop Certificate: Recognising active participation and commitment to CX excellence.
Summary
The CX Alliance Collective remains the UK’s only curated development experience for rising CX stars. Over 12 months, 40 selected practitioners will gain direct access to our community, expertise, and exclusive events, all designed to accelerate impact and elevate influence.
Email [email protected] for an updated brochure
