CXA News and Information
CX Alliance is delighted to welcome partner Capita Experience
October 1, 2025
CX Alliance is delighted to welcome it’s latest partner, Capita Experience, who delivers customer service outsourcing, blending deep local knowledge with a global perspective. Their expertise empowers organisations to compete, transform, and thrive through challenge and change, helping brands create...
NEWS
Building a Better Capita
September 26, 2025
A new chapter for Capita as AI proves a game changer Last year Capita announced the launch of Agent Suite, a generative AI tool designed to improve customer service by streamlining and enriching the customer experience for both clients and…
NEWS
A Fond Farewell to a CX Industry Trailblazer, Gareth Pritchard
September 16, 2025
Gareth was a friend and wonderful colleague to many of us in the CX world. Amongst his raft of achievements Gareth was known for what he did in the BPO sector for South Africa creating meaningful employment for hundreds of…
NEWS
AI insights from the CEO dinner held recently in Nairobi hosted by TP
August 11, 2025
Designing Human-Centred Strategies in the Age of AI As AI continues to accelerate transformation across industries, the need for human-centred leadership has never been more important. That was the central theme of an exclusive CEO Dinner hosted by TP, at the Capital Club in Nairobi Bringing together senior leaders and industry influencers from across Kenya […]
CXA Events
CXA Event
Revolutionising Retail CX: Agent Boost and the AI-Powered Future of Service
November 19, 2025
Retail is evolving at lightning speed and so are your customers. They expect instant, frictionless,…
CXA Event
CX Alliance Workshop – 6th November 2025
November 6, 2025
Join an exclusive group of just 40 CX professionals at the CX Alliance 2025 Workshop on 6th November in Central London. Gain game-changing advice from our Advisory Board, connect with…
CXA Event
CXA Roundtable – 16 October
October 16, 2025
Using Personalisation to drive ROI in CX strategies Event Date: Thursday, 16th October 2025 (Dinner 6 pm to 9 pm) Location: The event will be held at The Savoy Hotel,…
CXA Event
BPO Peer Group – 22nd October
October 22, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Event
BPO Peer Group – 10th December
December 10, 2025
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Partner Event
CXA Annual Conference 2026
June 11, 2026
Venue Hallam Conference Centre, 44 Hallam St, London W1W 6JJ Delivering Great CX: Reality, Innovation & the Road Ahead Customer expectations are evolving. Are you? Join us at the CXA…
Meet the team
As Partnership Director, Isobel is the driving force behind building and nurturing strategic relationships for the CX Alliance. She excels at identifying synergistic opportunities, fostering collaboration, and connecting partners with the resources and networks they need to thrive, ultimately expanding the reach and impact of the CX Alliance.
Partner Director – [email protected]
As Editorial and Communications Director, Tina masterfully shapes the voice and narrative of the CX Alliance, crafting compelling content and communications that highlight industry insights, amplify member voices, and connect the CX community through news, interviews and content.
Editorial and Communications Director – [email protected]
As Marketing Director at CXA , Catrin Crosby is the marketing expert at CXA that facilitates connections between all members of the alliance to help all sectors create positive strides in CX.
Marketing Director – [email protected]
Karen is fueled by a passion for recognising and celebrating the exceptional individuals in customer experience who are making a real difference with their innovative and customer-centric approaches.
Managing Director – [email protected]
About Us
At Customer Xperience Alliance (CXA), we’re a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners.
Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing – all to support growth and success across the industry.
