CXA News and Information
Northumbrian Water Selects Medallia to Elevate Customer Experience for 4 Million Water Customers
November 10, 2025
This collaboration is set to turn the tide on customer experience in the water industry. Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United…
NEWS
Boomerang BPO: Celebrating Two Decades of People-First Outsourcing Excellence
November 5, 2025
As Boomerang BPO celebrates 20 years since its founding in Cape Town in 2005, it stands as a testament to resilience, vision, and the power of putting people first in the business process outsourcing (BPO) industry. With no external investors and just personal savings to start, Boomerang’s journey from a small, three-person operation to a […]
NEWS
How Capita Experience is leading with purpose, technology, and heart – Interview with CEO Corinne Ripoche
November 5, 2025
The Retail Bulletin and the CX Alliance recently had the pleasure of interviewing Corinne Ripoche, the Chief Executive Officer at Capita Experience, a division of Capita Plc that focuses on enhancing customer experiences and operational efficiency for leading brands across Europe. Corinne brings more than three decades of global transformation experience, an inspiring people-first mindset, […]
NEWS
TP secures place on major Government framework
November 4, 2025
TP the UK’s leading customer experience and digital business services provider, is pleased to announce that it has been awarded a place on the Crown Commercial Services RM6295 framework for Lot 1 – Citizen Experience and Lot 2 – Business Services. Leading citizen experience and digital business services provider, TP, today announced that it has […]
CXA Events
CXA Event
CX Alliance Workshop Preparing for 2027 Challenges
1791936000
Date: October 15th 2026 Location: Hallam Conference Center Audience: An exclusive group of 40 senior CX professionals Join a select…
CXA Event
BPO Peer Group – 25th June 2026
1782345600
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Event
CX Alliance Bringing Best In Class Customer Experience
1772582400
Join an exclusive group of just 40 CX professionals at the CX Alliance 2026 Workshop on 4th March 2026 in Central London. Gain game-changing advice from our Advisory Board, connect…
CXA Event
BPO Peer Group – 12th February 2026
1770854400
The CXA BPO Peer Group is by invitation only. It is a quarterly event of a collection of BPO organisations that focus on the business practice of outsourcing and raising…
CXA Partner Event
CXA Annual Conference 2026
1781136000
Venue Hallam Conference Centre, 44 Hallam St, London W1W 6JJ Delivering Great CX: Reality, Innovation & the Road Ahead Customer expectations are evolving. Are you? Join us at the CXA…
Meet the team
As Partnership Director, Isobel is the driving force behind building and nurturing strategic relationships for the CX Alliance. She excels at identifying synergistic opportunities, fostering collaboration, and connecting partners with the resources and networks they need to thrive, ultimately expanding the reach and impact of the CX Alliance.
Partner Director – [email protected]
As Editorial and Communications Director, Tina masterfully shapes the voice and narrative of the CX Alliance, crafting compelling content and communications that highlight industry insights, amplify member voices, and connect the CX community through news, interviews and content.
Editorial and Communications Director – [email protected]
As Marketing Director at CXA , Catrin Crosby is the marketing expert at CXA that facilitates connections between all members of the alliance to help all sectors create positive strides in CX.
Marketing Director – [email protected]
Karen is fueled by a passion for recognising and celebrating the exceptional individuals in customer experience who are making a real difference with their innovative and customer-centric approaches.
Managing Director – [email protected]
About Us
At Customer Xperience Alliance (CXA), we’re a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners.
Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing – all to support growth and success across the industry.
