TP secures place on major Government framework   

TP the UK’s leading customer experience and digital business services provider, is pleased to announce that it has been awarded a place on the Crown Commercial Services RM6295 framework for Lot 1 – Citizen Experience and Lot 2 – Business Services.

Leading citizen experience and digital business services provider, TP, today announced that it has been awarded a place on the Crown Commercial Services RM6295 framework for both Lot 1 (Citizen Experience) and Lot 2 (Business Services), marking a significant milestone in continuing to further and grow its award winning citizen and business services across the public sector. TP was one of the original suppliers appointed to Lot 1 at its inception in 2015 and is the largest supplier for this Lot (based on contract value). Their appointment to Lot 2 marks a further expansion of their services, leveraging their significant group expertise of leading business services.

Lot 1 will provide government and public sector departments with access to approved suppliers who can provide flexible and scalable contact centre services (live agent and digital), transformation consultancy and process administration. Lot 2 will provide specialist support for back-office functions include HR, Financial Administration, Payroll and Procurement.

With this appointment, TP reinforces its commitment to helping government and public sector organisations deliver high-quality citizen-facing and business services. Leveraging its extensive sector expertise, scalable operations and digital transformation capabilities, TP is well placed to support public sector in achieving better outcomes, improving citizen and user journeys and realising value for money services.

Commenting on the award, Rachel Robinson, Chief Client Officer Public Sector at TP, said: “TP have worked in partnership with CCS as a provider of customer experience and digital services across every iteration of framework since 2015. As established promoters of the framework we are now delighted to have also secured our place under Business Services for the first time! We will continue to be a very proactive supplier to CCS for the forth coming term.”

TP has decades of experience working with public sector clients, providing omnichannel contact centre and business processing operations powered by a blend of human expertise and advanced digital technologies. In securing this framework position, TP is set to continue to support the wide range of critical public services it is already responsible for and poised to expand their services and customer base across the public sector.