CX 2025

As the landscape of customer experience (CX) evolves, 2025 will see UK businesses in retail, hospitality, and travel sectors redefining engagement through technology and human-centric design. The integration of artificial intelligence (AI), sustainability, and seamless omnichannel experiences will dominate trends,...

The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing spending habits, retailers have reacted in a variety of ways that have changed the...