CX

As the landscape of customer experience (CX) evolves, 2025 will see UK businesses in retail, hospitality, and travel sectors redefining engagement through technology and human-centric design. The integration of artificial intelligence (AI), sustainability, and seamless omnichannel experiences will dominate trends,...

Customer experience (CX) isn’t just a buzzword—it’s the gamechanger for competitive advantage. In 2025, it seems CX will look drastically different, driven by technology, changing customer expectations, and new business models. According to Forrester “CX Fortune will favour the bold...