Director of Customer Service, Simplyhealth
As a Director of Customer Service at Simplyhealth, I have recruited and cultivated a team of dedicated to delivering exceptional customer experiences.
My expertise lies in digital transformation, including the successful implementation of conversational and generative AI helping to improve both employee productivity and the experience and overall satisfaction of customers.
I have a proven track record in driving cultural, strategic, and structural change within organisations, leading to improved cost to serve and improved retention and tenure of staff.
I have had senior leadership experience within a variety of industries, including financial services – banking, mortgages and investments, alongside energy, healthcare and e-commerce retail.
