The CXA Conference: 12th June
June 10, 2025
The AI Conference: Empowering Customer Experience: Harnessing AI for a Smarter Tomorrow – CXA Conference 12th June
The CXA AI Conference will highlight the significant potential of artificial intelligence in revolutionising customer experience across various industries, while also addressing critical challenges and considerations for its successful implementation.
CX Alliance Conference Agenda
Date: 12th June
Location: London Venue TBC
Time: 8:30 AM – 5:00 PM
Please note: This is a subject to change schedule and timings may be adjusted as necessary. Register your interest HERE to secure your spot at this must-attend event. We look forward to welcoming you in London!
Agenda
Session 1 – AI Innovations in Customer Service
Explore groundbreaking AI technologies transforming customer interactions Discover strategies for enhancing customer satisfaction and operational efficiency Meet and greet the speakers and attendees
Coffee Break
Session 2 – Personalisation Through AI
Learn from industry leaders on the role of AI in creating tailored customer experiences Discover successful case studies and effective implementation strategies Interactive Q&A session
Break
A short pause to stretch and refresh before the next session
Session 3 – Data-Driven Insights
Dive into the importance of data analytics in customer behaviour and preferences
Learn how to harness data-driven insights for informed decision-making
Interactive panel discussion
Lunch Break
Enjoy a meal in a relaxed atmosphere, networking with fellow attendees and speakers
Exhibitor showcase (visit our sponsors’ booths for exclusive offers and demos)
Session 4 – Human-AI Collaboration
Explore the balance between AI automation and human touch in customer service
Discover best practices for successfully integrating AI tools
Tea Break
Refreshments and a short pause to recharge before the next session
Session 5 – Challenges and Ethical Considerations
Engage in a dynamic panel discussion on the ethical implications of AI
Topics will cover algorithmic bias, transparency in AI-driven decisions, and more
Break
A brief interlude to take a few moments for yourself
Session 6 – Future Trends
Thought leaders will share insights on emerging AI trends and their impact on customer experience
Interactive Q&A session and networking
Event Close and Drinks Reception
Join us for a networking drinks reception, where you can continue discussions and connections with fellow attendees and speakers.
Please note: This is a subject to change schedule and timings may be adjusted as necessary.Register your interest HERE to secure your spot at this must-attend event. We look forward to welcoming you in London!
