News

Shining a Light on Customer Experience — Why I’m Excited About the CXA and Its Future Over the last few months, I’ve had the privilege of working closely with the team behind the Customer Experience Association (CXA) as it gears...

Some news from Cape Town, South Africa, HGS (listed on BSE & NSE), a leading provider of solutions in digital experience, applied AI business process management (BPM), and digital media services, announced on the 27th March 2025 the official launch...

The Customer Xperience Alliance (CXA) is thrilled to announce the appointment of Martin Newman, globally recognised consumer champion and CX authority, as Chair of the organisation for the next two years. With over 40 years of experience driving growth for...

We are delighted to give a very warm welcome to our latest partnership with AutogenA1. Raj Khaira, Co-Founder & Deputy Global CEO commented; “AutogenAI is the world’s leading proposal writing engine, helping companies write and manage more proposals that win....

The DDC Group, a premier tech-led business process management (BPM) company, today announced the transformation in which all "DDC" business units operating globally will be unified as one brand: The DDC Group. Founded in 1989 as one of the world's...

The Customer Xperience Alliance (CXA), is pleased to announce its latest partnership with Teleperformance, a renowned global leader in customer experience management. Through this collaborative agreement, the CXA and its BPO partners aim to drive innovation and excellence in customer...

New research reveals customer service-related problems cost UK organisations an estimated £7.3 billion per month With national customer satisfaction levels remaining low, a focus on improving customer service could significantly boost productivity Customers also found to be willing to pay...

Content Guru, Europe's leading customer experience (CX) technology provider, has released new research underscoring AI’s growing role in the CX sector. The findings, based on a survey conducted at the Call & Contact Centre Expo London 2024, show that an...

The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing spending habits, retailers have reacted in a variety of ways that have changed the...