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New research reveals customer service-related problems cost UK organisations an estimated £7.3 billion per month With national customer satisfaction levels remaining low, a focus on improving customer service could significantly boost productivity Customers also found to be willing to pay...

Content Guru, Europe's leading customer experience (CX) technology provider, has released new research underscoring AI’s growing role in the CX sector. The findings, based on a survey conducted at the Call & Contact Centre Expo London 2024, show that an...

The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing spending habits, retailers have reacted in a variety of ways that have changed the...