BPO News

Forward Emphasis Announces Significant Growth in its insurance services and further Investment in its RegTech Solutions as it unveils Bold New Brand and Vision Ireland and UK based Forward Emphasis, celebrating 25 years in business, today announces its new brand...

As the landscape of customer experience (CX) evolves, 2025 will see UK businesses in retail, hospitality, and travel sectors redefining engagement through technology and human-centric design. The integration of artificial intelligence (AI), sustainability, and seamless omnichannel experiences will dominate trends,...

Uncertainty. That is the word that is on the lips of so many CX leaders as they face 2025. The impact of rapidly shifting technologies, evolving customer expectations and ongoing disruptions in global geo-political realities mean that forward planning has...

As generative AI continues to gain momentum, many businesses are eagerly anticipating a future where they can target customers on an individual level with unmatched precision. However, despite the hype and impressive capabilities of AI, it’s crucial to temper expectations...