BPO News

Shining a Light on Customer Experience — Why I’m Excited About the CXA and Its Future Over the last few months, I’ve had the privilege of working closely with the team behind the Customer Experience Association (CXA) as it gears...

Some news from Cape Town, South Africa, HGS (listed on BSE & NSE), a leading provider of solutions in digital experience, applied AI business process management (BPM), and digital media services, announced on the 27th March 2025 the official launch...

The DDC Group, a premier tech-led business process management (BPM) company, today announced the transformation in which all "DDC" business units operating globally will be unified as one brand: The DDC Group. Founded in 1989 as one of the world's...

The Customer Xperience Alliance (CXA) is delighted to give a very warm welcome to its latest partner, Medallia, a market leader in CX. Nick Martin, SVP, International (EMEA & APAC) Medallia commented;  "As a pioneer and market leader in customer,...

We are all instinctively aware of how Business-to-consumer (B2C) sales works. Brands build a profile and connection to consumers with advertising and we usually buy the products from a retailer. Soft drinks are a good example - you might prefer...

Forward Emphasis Announces Significant Growth in its insurance services and further Investment in its RegTech Solutions as it unveils Bold New Brand and Vision Ireland and UK based Forward Emphasis, celebrating 25 years in business, today announces its new brand...

As the landscape of customer experience (CX) evolves, 2025 will see UK businesses in retail, hospitality, and travel sectors redefining engagement through technology and human-centric design. The integration of artificial intelligence (AI), sustainability, and seamless omnichannel experiences will dominate trends,...

Uncertainty. That is the word that is on the lips of so many CX leaders as they face 2025. The impact of rapidly shifting technologies, evolving customer expectations and ongoing disruptions in global geo-political realities mean that forward planning has...

As generative AI continues to gain momentum, many businesses are eagerly anticipating a future where they can target customers on an individual level with unmatched precision. However, despite the hype and impressive capabilities of AI, it’s crucial to temper expectations...