The CX Alliance (CXA), launched in partnership with The Retail Bulletin (TRB), is poised to lead the customer experience (CX) industry into a transformative era. This collaboration leverages TRB’s 20-year legacy and wealth of insights and research, providing invaluable resources for CX professionals. TRB’s unique capability to deliver face-to-face events and build partnerships across retail, travel, and hospitality broadens the CX industry’s scope.
Our mission is to bring together every element of the customer experience (CX) industry, creating a vibrant community where connections thrive. We’re here to facilitate the sharing of knowledge and best practices, sparking meaningful conversations and valuable introductions. By staying at the forefront of the latest developments and championing thought leadership, we ensure our community remains innovative and ahead of the curve.
The CXA will engage with a wide network of CX professionals, including those from the end-user, BPO (Business Process Outsourcing), and technology communities. With a commitment to hosting larger events, providing more detailed research, and creating extensive networking opportunities, CXA will serve as a hub for collaboration and knowledge sharing.
As BPO, CX, and tech companies look to align their strategies with evolving customer needs and technological advancements, the sharing of challenges, case studies, and insights becomes paramount. CXA stands ready to support its members through this transformation, empowering them to drive customer loyalty and achieve sustained business success.
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