Interested to know how to create End to End Integrated CX ?

October 7, 2025 8:48 am
 The Everest Group white paper in conjunction with Capita is now available.
 
Delivering differentiated CX in today’s competitive world requires a comprehensive approach that combines cutting-edge technologies with human-centric design and work force capabilities.
The Everest Group in conjunction with Capita have produced a new white paper – register to download a copy for free.
This brand new white paper;
  • Provides an effective AI-enabled CXM framework
  • Explores the key challenges in shifting to an end-to-end CX design
  • Looks at how providers’ strategic roles can accelerate CX transformation
  • Includes the key considerations and capabilities for selecting the right partner
  • Discusses today’s measurable business outcomes and CX performance metrics

Download