Director Customer Experience, Westminster City Council
A Customer Service Director with substantial experience of Customer Service delivery with strong strategic and operational level leadership.
Recognised as an Industry leader with a number of awards including Contact Centre Manager of the Year 2018 at the UK National Contact Centre Awards and Director of the Year 2018 at the UK Contact Centre Forum Awards.
Experience of successfully operating in a contact centre environment across a range of sectors including Banking, Outsourcing, Local Government and Social Housing. Substantial experience of providing strategic leadership for the development and delivery of customer access and digital strategies.
