Head of Customer Transformation & interim Head of Developer Services, Southern Water
Rob is accountable for the transformation of the Customer division at Southern Water, this includes the installation of c1 million Smart water meters over the next 5 years which will enable customers to understand their usage for the 1st time as well as the replacement of the companies billing and CRM systems. Rob has lead a no. of Transformation programmes across telco, energy and gas retail and water.
