CEO | CxO | EVP | Strategic Advisor | Peer Group Chair, Independent
Customer Experience design and thought leader, innovator and foresight strategist, Paula Kennedy Garcia has been at the forefront of conversations that shapes the intersection of global brands and technology in the evolving age of automation and AI.
A robust 25 year career in Business ProcessOutsourcing, she is established visionary thinking across the industry, leading Product and Partner build and innovation in emerging tech, and earned multiple awards for her innovation and futurist leadership, fuelling growth and advancing customer and user experiences with combined evidence based research alongside the use of AI, neuroscience, machine learning and language translation with pioneering solutions for digital health and well-being, global online safety, adaptive learning, and the gig-economy, to name a few.
A seasoned speaker on the CX and Innovation circuit internationally, she is a 2024 TedX alum, and Forbes Technology Council contributor.
