Senior Strategy and Transformation Manager, Virgin Media
As a transformational leader with over 20 years of experience, I am passionate about driving business improvements and delivering large-scale transformation programmes. I specialise in enhancing customer experiences, optimising operational processes, and leading teams through complex change initiatives. My expertise spans the entire customer journey, continuous improvement, programme management, and leading strategic change across organisations.
I have successfully managed and delivered multifaceted programmes, from initial planning to full lifecycle delivery. My experience includes collaborating with third-party suppliers, embedding best practices, and maintaining tight control over budgets and governance. I am highly skilled in RAID (Risks, Assumptions, Issues, and Dependencies) ownership, ensuring the seamless transition of projects and aligning stakeholders around shared objectives.
With a growth mindset and a commitment to operational excellence, I am adept at adopting both Prince2 and Agile methodologies to drive successful change. My focus is on clear communication, effective stakeholder management, and inspiring teams through strategic leadership and hands-on guidance. I thrive on setting clear goals, mentoring teams, and driving accountability, while ensuring that business changes are implemented smoothly and effectively.
A key part of my approach is conducting regular business analysis and using insights to shape transformation frameworks. I lead initiatives that require full departmental alignment, impact analysis, and sustained change. Whether implementing new technologies, redesigning processes, or delivering operational efficiencies, I ensure that transformation efforts deliver tangible results and long-term value.
Throughout my career, I have been recognised for my customer-centric approach and my ability to lead performance improvement programmes. I have consistently delivered positive outcomes, driving customer satisfaction and operational success.
Certified in MSP, Prince2, Agile, Change Management, and Lean Six Sigma, I am committed to continuous professional development and always eager to enhance my expertise. I value networking and enjoy connecting with fellow professionals to exchange insights and stay informed about the latest trends and advancements in programme management.
