Owner & Principal Consultant, Tayma Solutions Limited
A passionate C- Suite business leader focussed on developing customer strategies and experiences fit for the future across public and private sectors.
Proven record influencing, designing, implementing and transforming CX experiences globally, via proposition and product development, procurement, leading edge digital transformation and human engagement.
20 years in designing, leading and delivering successful customer contact solutions for FTSE 100 clients in travel, retail, telco , government and charitable sectors across all channels and geographies including India, South Africa, United States and Philippines, interacting with multi disciplined partners and matrix organisations.
5 years in SaaS Conversational AI and Intelligent Automation sales, delivering customer centric service centres with tangible commercial and CSAT results for global brands.
I am driven by inspiring teams, delivering value and and creating and implementing solutions that reflect the constant evolution and changing demands of the customer, achieved through innovation, technology, teamwork and change.
