Customer Experience Manager, Jude
Customer Experience Manager at a subscription-based D2C female health startup. With over a decade in customer-facing roles, I specialise in building exceptional customer experiences in health & wellness start-up and scale-up environments.
As a Registered Nutritionist with an MSc in Business with Entrepreneurial Studies and a BSc in Human Nutrition, I bring a unique blend of scientific expertise and business acumen. Passionate about delivering customer-centric strategies that drive retention and brand loyalty.
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My role at Jude
Customer Support:
I manage our global support team as we continue to scale, ensuring we put our customers at the heart of everything we do.
Customer Experience/Voice of Customer:
I gather and analyse customer data to provide the team with insights that directly influence key business decisions, such as packaging improvements, new product development (NPD), and email strategy optimisation. I also attend major industry events to build connections and identify emerging market trends.
Social Proof and Trust Management:
I manage review platforms and develop and implement strategies that continuously improve our review volume and score, helping to maintain high levels of customer satisfaction and boost Jude’s online reputation.
