Retail is evolving at lightning speed and so are your customers. They expect instant, frictionless, and hyper-personalised experiences at every touchpoint. Agent Boost technology is redefining what’s possible: empowering frontline teams with real-time AI intelligence that reduces handle times by up to 30%, elevates CSAT, and drives measurable gains in efficiency, loyalty, and revenue across leading retail brands.
In this exclusive roundtable for senior CX leaders, we’ll go beyond the buzzwords to explore what’s actually driving competitive advantage right now:
- Real-world impact: How top retailers are using Agent Boost to transform performance metrics and elevate every customer interaction.
- Integration without friction: The challenges holding brands back and how forward-thinking organisations are overcoming them to scale AI successfully.
- Human + AI synergy: How the role of the frontline agent is being redefined in an AI-first world and why empowering people with intelligent tools is the ultimate CX differentiator.
- Next-gen innovation: The emerging trends reshaping how retailers predict intent, personalise engagement, and deliver proactive service experiences.
This isn’t theory, it’s happening now. From brands slashing resolution times to innovators anticipating customer needs before they arise, we’ll uncover what’s working, what’s not, and what’s next in the race to redefine retail CX.
If you’re serious about staying ahead and winning in 2025, this is the conversation you can’t afford to miss.
