Medallia were delighted to host a roundtable discussion over dinner in conjunction with The Customer Experience Alliance (CXA). The discussion focused around unlocking the true business impact of CX. We were joined by a number of people from leading retail...

Redial BPO, a rapidly growing business process outsourcing (BPO) provider, has reinforced its commitment to the UK and European markets with the strategic appointment of Justin Aldrich to its senior leadership team. A seasoned industry veteran, Aldrich will lead Redial...

CXA is delighted to welcome it's latest partner, IP Integration who are the Digital Transformation experts that help brands to deliver exceptional customer and employee experiences with intelligent and innovative AI, Contact Centre, Cloud, IT and Connectivity services and solutions....

Shining a Light on Customer Experience — Why I’m Excited About the CXA and Its Future Over the last few months, I’ve had the privilege of working closely with the team behind the Customer Experience Association (CXA) as it gears...

Some news from Cape Town, South Africa, HGS (listed on BSE & NSE), a leading provider of solutions in digital experience, applied AI business process management (BPM), and digital media services, announced on the 27th March 2025 the official launch...

The Customer Xperience Alliance (CXA) is thrilled to announce the appointment of Martin Newman, globally recognised consumer champion and CX authority, as Chair of the organisation for the next two years. With over 40 years of experience driving growth for...

We are delighted to give a very warm welcome to our latest partnership with AutogenA1. Raj Khaira, Co-Founder & Deputy Global CEO commented; “AutogenAI is the world’s leading proposal writing engine, helping companies write and manage more proposals that win....

The DDC Group, a premier tech-led business process management (BPM) company, today announced the transformation in which all "DDC" business units operating globally will be unified as one brand: The DDC Group. Founded in 1989 as one of the world's...

The Customer Xperience Alliance (CXA) is delighted to give a very warm welcome to its latest partner, Medallia, a market leader in CX. Nick Martin, SVP, International (EMEA & APAC) Medallia commented;  "As a pioneer and market leader in customer,...

We are all instinctively aware of how Business-to-consumer (B2C) sales works. Brands build a profile and connection to consumers with advertising and we usually buy the products from a retailer. Soft drinks are a good example - you might prefer...