Forward Emphasis Announces Significant Growth in its insurance services

January 15, 2025
Forward Emphasis Announces Significant Growth in its insurance services and further Investment in its RegTech Solutions as it unveils Bold New Brand and Vision Ireland and UK based Forward Emphasis, celebrating 25 years in business, today announces its new brand...

How CXA can Support an Account-Based Marketing (ABM) approach to CX

January 8, 2025
As an industry body our priority is championing great CX. It has thankfully become a critical factor for many industries as they see how delivering great CX directly impacts on their business success. At a recent event with our CX...

UK Customer Experience Trends for 2025 by Martin Newman

January 8, 2025
As the landscape of customer experience (CX) evolves, 2025 will see UK businesses in retail, hospitality, and travel sectors redefining engagement through technology and human-centric design. The integration of artificial intelligence (AI), sustainability, and seamless omnichannel experiences will dominate trends,...

CXA Round up of Predictions 2025: Where Fortune Favours the Brave

January 8, 2025
Customer experience (CX) isn’t just a buzzword—it’s the gamechanger for competitive advantage. In 2025, it seems CX will look drastically different, driven by technology, changing customer expectations, and new business models. According to Forrester “CX Fortune will favour the bold...